1. Introduction
AEAX ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our open banking and financial management services.
By accessing or using our services, you agree to this Privacy Policy. If you do not agree with the terms of this policy, please do not access the application.
2. Information We Collect
2.1 Personal Information
We may collect personal information that you voluntarily provide when registering for our services, including:
- Full name and contact information (email address, phone number)
- Date of birth and government-issued identification numbers where required by law
- Residential address and proof of address
- Employment information and income details
- Financial account credentials (encrypted and securely stored)
2.2 Financial Information
Through our open banking integrations, we access:
- Bank account balances and transaction history
- Credit card statements and payment information
- Investment portfolio holdings and performance data
- Loan and mortgage account details
Important: We access this information in read-only mode. We cannot move money, make payments, or modify your accounts in any way.
2.3 Automatically Collected Information
When you use our services, we automatically collect:
- Device information (type, operating system, unique identifiers)
- IP address and geographic location
- Browser type and version
- Usage data and interaction patterns
- Cookies and similar tracking technologies
3. How We Use Your Information
We use the information we collect to:
- Provide, operate, and maintain our services
- Aggregate your financial accounts into a single dashboard
- Generate personalized insights and recommendations
- Detect and prevent fraud and unauthorized access
- Comply with legal and regulatory requirements
- Communicate with you about your account and our services
- Improve and develop new features
4. Data Sharing and Disclosure
We do not sell your personal information. We may share your information with:
- Service Providers: Third parties who perform services on our behalf (hosting, analytics, customer support)
- Open Banking Partners: Licensed financial data aggregators who facilitate secure connections to your financial institutions
- Legal Requirements: When required by law, court order, or governmental authority
- Business Transfers: In connection with a merger, acquisition, or sale of assets
5. Data Security
We implement industry-standard security measures including:
- 256-bit AES encryption for data at rest
- TLS 1.3 encryption for data in transit
- Multi-factor authentication
- Regular security audits and penetration testing
- SOC 2 Type II compliance (in progress)
- Secure data centers with physical access controls
6. Data Retention
We retain your personal information for as long as your account is active or as needed to provide services. We will retain and use your information as necessary to comply with legal obligations, resolve disputes, and enforce agreements. You may request deletion of your data at any time.
7. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access and receive a copy of your personal data
- Rectify inaccurate or incomplete information
- Request deletion of your personal data
- Restrict or object to processing
- Data portability
- Withdraw consent at any time
- Lodge a complaint with a supervisory authority
8. Cookies and Tracking
We use cookies and similar technologies to enhance your experience, analyze usage, and deliver personalized content. You can control cookies through your browser settings. For more information, see our Cookie Policy.
9. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.
10. Children's Privacy
Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.
12. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us at:
AEAX Privacy Team
Email: privacy@aeax.net